We use cookies to improve your experience. TransPennine Express JourneyCheck provides real time, up-to-date train times and train disruption information keeping you informed about any delays or cancellations on the network and helping you know what to do when your journey is affected. Rail customers can now choose to donate their Delay Repay compensation to charity thanks to a new initiative by TransPennine Express (TPE). The introduction of Automated Delay Repay (ADR) means that compensation claims will be automatically generated and passengers will be Anyone who experiences a delay of 15 minutes or more can apply for a refund through the companys Delay Repay scheme, and the company has now introduced an option to donate this money to leading UK charity, Action for Children. You can usually claim compensation if youre delayed by 15 minutes or more when you travel with us. How to buy TransPennine Express Season Tickets. TPE are to introduce 15 minute delay repay on the 2nd of February. The compensation scheme will go live on Monday, January 13 until Saturday, February 29, and can be claimed in addition to delay repay, which entitles all season and non-season ticket holders to receive a refund for journeys delayed for 30 minutes or more. Save money on train routes across the UK including on the TransPennine Express network with a Disabled Persons Railcard if you have a disability that makes travelling difficult. TransPennine Express (TPE) has introduced Automated Delay Repay (ADR), reducing the amount of time and effort it takes for customers to receive compensation. If you bought your ticket with a third party retailer, at the station or on the train for example, you can make a claim by clicking the button below. A PDF version of the Delay repay form can be found here: Eurostar Complimentary journey, 50% discount of future journey or 25% cash refund after an hour. The new TransPennine Express will connect the north and keep people moving and communities prospering across the region. Train companies are signed up to something called 'Delay Repay If your train operator is part of the Delay Repay compensation scheme, you'll be able to claim for delays of over 30 minutes, or even delays of 15 minutes or less with extra generous companies.. Image are owned by TransPennine Express and Network Rail. You can normally claim compensation if you're delayed by 30 minutes or more. Close Travel at any time or day no restrictions. *Advance tickets are available to purchase up to 15 minutes before departure on most routes, subject to availability. Manchester Victoria Stalybridge/Rochdale blockade. TransPennine Express has announced that they have introduced Automated Delay Repay for its passengers. The amount of compensation you're entitled to is influenced by the length of the delay, as below. How do I make a claim under Delay Repay? TransPennine Express JourneyCheck provides real time, up-to-date train times and train disruption information keeping you informed about any delays or cancellations on the network and helping you know what to do when your journey is affected. It depends on who you were travelling with as the terms of Delay Repay are defined by each individual train operator. For all media and filming requests, please contact tpepress.office@tpexpress.co.uk or call 0330 095 4034 (08:00 to 17:00 Monday to Friday) . Trains are direct, so once youre on board you can sit back, relax and stay connected with free WiFi available on most services. Thread starter ajdunlop; Start date 28 Jan 2020; Status Not open for further replies. TransPennine Express (TPE) passengers whose journeys are delayed can now choose to donate their Delay Repay compensation to charity. Journeys delayed by half an hour or more will generate an automated compensation claim. You can usually claim compensation if youre delayed by 15 minutes or more when you travel with us. NOTE: Due to the Covid-19 pandemic, our communications team are largely working from home. a full refund if you arrive more than 1 hour late. Delay Repay You can claim Delay Repay if your journey with Avanti West Coast has been delayed by 15 minutes or more. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. 25 Mar 2021. Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. Train companies are signed up to something called 'Delay Repay Image are owned by TransPennine Express and Network Rail. For 16 days, from Saturday 31 July until Sunday 15 August 2021, the railway line will be closed between Manchester Victoria and Rochdale / Stalybridge so that Network Rail can under major engineering work as part of Transpennine Route Upgrade. Close Can I claim compensation? Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. Contact us. TransPennine Express has announced that they have introduced Automated Delay Repay for its passengers. Keep up to date with the latest news from our network, including information on improvements, popular journeys, onboard events even Royal passengers. Please note: This page is for Delay Repay claims only, if you have any further comments regarding your journey please contact us using our feedback form.. CrossCountry aims to provide the most punctual service possible. Media requests. Save 1/3 on all train travel. Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. If yours does, then as long as your train is more than 30 minutes late, youll always be able to get some money back. You can usually claim compensation if youre delayed by 15 minutes or more when you travel with us. Book direct through the LNER website or LNER Mobile App and get Delay Repay paid straight back to your original payment card. All claims for compensation must be received by us within 28 days of completion of your journey. You can apply for compensation from Eurostar using their online form here: First TransPennine Express Anyone who experiences a delay of 15 minutes or more can apply for a refund through the companys Delay Repay scheme, and the company has now introduced an option to donate this money to leading UK charity, Action for Children. Image are owned by TransPennine Express and Network Rail. Rail travel vouchers a re valid for 12 months and may be used towards the cost of any UK rail travel, excluding the London Underground and Heathrow Express services. Rail customers can now choose to donate their Delay Repay compensation to charity thanks to a new initiative by TransPennine Express (TPE). Easy and quick to apply online. Under our Passengers Charter and the National Rail Conditions of Travel, to qualify for compensation you must make the claim within 28 days of completing the relevant journey. The scheme - named delay repay 15 - was launched by TPE on February 2. TransPennine Express JourneyCheck provides real time, up-to-date train times and train disruption information keeping you informed about any delays or cancellations on the network and helping you know what to do when your journey is affected. Refunds given in rail vouchers or cash. More information is available on the TransPennine Express website . Find out whats going on across the TransPennine Express network with our latest updates. Customers travelling on all of FirstGroups rail companies including Avanti West Coast, Great Western Railway (GWR), Hull Trains, South Western Railway (SWR) and TransPennine Express (TPE) have the opportunity to donate their Delay Repay compensation to the Groups UK charity partner, Action for Children. To claim compensation, please fill in the form on our Compensation page . The operators who have signed up to Delay Repay include: Abellio Greater Anglia, Govia Thameslink, Crosscountry, East Midlands, London Midland, Southeastern, Southern, First TransPennine To make things a little more complicated though, train companies have different guidelines for how late a train needs to be before theyll offer you compensation. If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Thameslink service, you can claim Delay Repay compensation. Delay Repay is a national scheme that makes it easier to claim compensation when your journey is delayed. Delay Repay Compensation; Modern Slavery Act 2017 About us. Disabled Persons Railcard. Under Delay Repay you get compensation for delays regardless of fault The majority of train companies now operate the Delay Repay system, and while the original threshold for claiming was a delay of 30+ minutes, most firms that run Delay Repay now use the threshold of 15+ minutes. Enter the email address linked with your TransPennine Express account and we'll email you a unique reset code. If you would like to claim for any other reason, please get in touch. By using the site, you consent to the use of these cookies. To claim compensation, please fill in the form on our Compensation page . Instead of queueing at the train station to get your TransPennine Express Season Ticket on the day of travel, you can buy it online with us from our Season Tickets page. Image are owned by TransPennine Express and Network Rail. Join numerous happy customers that are already submitting legal templates straight from their apartments. Delay Repay Compensation Automated Delay Repay Train Ticket Compensation FAQ Revenue Protection Policy Penalty Fare Unpaid Fare Notice Just upload the ticket to your Smart card at a TransPennine Express ticket machine in the station or automatically as you pass through the ticket gates. Season Tickets issued from 1 April 2016, when the franchise changed, moved to Delay Repay. If your train was cancelled and not delayed please visit our refunds FAQ.. A lot of the train companies we work with can offer you some compensation if your train was delayed by over 15 minutes. While Delay Repay is not part of MCards General Terms and Conditions, a special compensation scheme, which rail companies Northern and TransPennine Express have agreed with the government, has been put in place for passengers who have been affected or severely delayed by the introduction of new rail timetables. More information is available on the TransPennine Express website . TransPennine Express (TPE) has today, Monday 6 January 2020, announced a customer compensation scheme that cancels out the annual regulated fare increase for season ticket holders. TransPennine Express (TPE) passengers whose journeys are delayed can now choose to donate their Delay Repay compensation to charity. Delay Repay 15 (DR15) is a further extension of the current Delay Repay compensation that customers receive, when their train is delayed by 30 minutes or more. If you arrive at your final destination, delayed for 15 minutes or more, you are entitled to Delay Repay Compensation. Reset Password. Claiming train ticket refunds: LNER, Transpennine and Northern delay compensation rules. Delay Repay if you bought your ticket elsewhere. Our customer service team will respond as soon as possible and aim to reply within 10 working days. Monday 27th January 2020 TransPennine Express (TPE) has announced that from Sunday 2 February 2020 customers who are delayed by 15 minutes or more will be entitled to compensation. Anyone who experiences a delay of 15 minutes or more can apply for a refund through the companys Delay Repay scheme with a new option to donate this money to leading UK charity, Action for Children. Get Delay Repay with one-click If your journey is delayed, we think you've waited long enough. If a claim for Delay Repay is found to be made fraudulently, this may lead to prosecution. 28 Jan 2020 #1 A. ajdunlop Member. By Kris Tatum @kristatumnews Reporter. While Delay Repay is not part of MCards General Terms and Conditions, a special compensation scheme, which rail companies Northern and TransPennine Express have agreed with the government, is now in place for passengers who have been affected or severely delayed by the introduction of Claiming train ticket refunds: LNER, Transpennine and Northern delay compensation rules. Depending on the length of your delay, you may be entitled to compensation equivalent to all or part of your ticket cost. We must receive your claim within 28 days of the delay. If you travelled on our trains, but experienced a delay of more than 30 minutes, you might be entitled to compensation. Customers travelling on all of FirstGroups rail companies including Avanti West Coast, Great Western Railway (GWR), Hull Trains, South Western Railway (SWR) and TransPennine Express (TPE) have the opportunity to donate their Delay Repay compensation to the Groups UK charity partner, Action for Children. Delay Repay 15 is a major improvement for passengers and we are working with train companies to make it as easy as possible for passengers to claim their rightful compensation. Didn't receive the email? By using the site, you consent to the use of these cookies. Delay Repay is a scheme that most train companies use to compensate passengers for delays on their services. To find out whether youre eligible for compensation, select the train operator from the drop down menu on the right. This will take you to their Delay Repay policy page. I've never had any issues at all claiming delay repay through Northern or (much more occasionally) transpennine. The new Northern "dashboard" while it isn't perfect has made it much easier and faster for me to make a claim, and seems to have speeded the whole process up hugely. We use cookies to improve your experience. the introduction of automatic delay repay compensation for Your claim can be paid by BACS, credit or debit card, Amazon vouchers or PayPal. The operators who have signed up to Delay Repay include: Abellio Greater Anglia, Govia Thameslink, Crosscountry, East Midlands, London Midland, Southeastern, Southern, First TransPennine Delay Repay is a nationwide scheme that makes it easier for you to get compensation for delayed rail journeys. TransPennine Express (TPE) passengers whose journeys are delayed can now choose to donate their Delay Repay compensation to charity. My UK train was delayed. Although recently they even excelled themselves over a delay repay. The operators who have signed up to Delay Repay include: Abellio Greater Anglia, Govia Thameslink, Crosscountry, East Midlands, London Midland, Southeastern, Southern, First TransPennine Delay Repay 15 (DR15) is a further extension of the current Delay Repay compensation that customers receive, when their train is delayed by 30 minutes or more. If your email address is registered, you will receive steps to reset your password shortly. Send your new Delay Repay - First TransPennine Express in a digital form when you finish filling it out. Rail customers who are delayed by 15 minutes will now be entitled to compensation. Image are owned by TransPennine Express and Network Rail. Leo Goodwin, managing director for TPE, said: The last few months have been difficult for customers, and I am truly sorry to anyone who has experienced disruption as a result of this. Delay Repay If there is a delay to your journey with TransPennine Express you can claim compensation as follows: 15 - 29 minutes delay 25% for a single ticket or 12.5% on a return ticket 30 - 59 minutes delay - 50% for a single ticket or 50% on the delayed portion of a return ticket You can claim Delay Repay if your journey with Avanti West Coast has been delayed by 15 minutes or more. TransPennine Express Season Ticket holders who had their ticket issued to start up to and including 31 March 2016 can elect to either have their renewal discount and/or Void Days entitlement added to their first renewal or request the cash equivalent. Delay Repay is a scheme that most train companies use to compensate passengers for delays on their services. Your information is securely protected, since we keep to the newest security criteria. Delay Repay 15, or DR15, is an extension to the operators existing Delay Repay Scheme, which currently starts from delays of 30 minutes or more. You can now choose to donate your claim to charity Delay Repay can only deal with claims for delayed journeys. News. You are delayed, you claim, they accept responsibility, you get sent a Cheque. TransPennine Express has announced that, from Sunday, February 2, customers who are delayed by a Delay Repay is a scheme that most train companies use to compensate passengers for delays on their services. TransPennine Express new delay repay scheme launches for Cumbrian rail users. TransPennine Express to introduce 15 minute Delay Repay. Saturday 31 July until Sunday 15 August 2021. Each franchised Train Company has a Passenger's Charterwhich is a guide to the level of service you can expect to receive when using their stations and their train services. Since it has been introduced I have used it a number of times with various other franchises and had no issues. The majority of train companies use a system called Delay Repay. A readable, photograph, or scanned copy of your ticket or Smartcard is required to make a claim. Anyone who experiences a delay of 15 minutes or more can apply for a refund through the companys Delay Repay scheme with a new option to donate this money to leading UK charity, Action for Children. If the journey you have made, or are making, is Joined 25 Jan 2009 Messages 217. Importantly, under Delay Repay, train operators will refund your ticket, whether the delay's their fault or not except in the case of planned engineering works. Depending on the amount of time your journey was delayed, you may be entitled to a full or partial refund on the price of your ticket: Delay Repay . Delay Repay is a scheme that most train companies use to compensate passengers for delays on their services. TransPennine Express (TPE) has announced that from Sunday 2 February 2020 customers who are delayed by 15 minutes or more will be entitled to compensation. Donate your Delay Repay. Delay Repay 15 (DR15) is a further extension of the current Delay Repay compensation that customers receive, when their train is delayed by 30 minutes or more. Customers booking via the TPE website will be able to receive compensation at the click of a button. Its quick to do, and you can collect points every time you book train tickets online with us. If you travelled on our trains, but experienced a delay of more than 30 minutes, you might be entitled to compensation. If youre buying your TransPennine Express Season Ticket for the first time, make sure you have a Photocard to use as proof of ID. The train from Leeds to Scarborough usually takes around 1h 25m but can take just 1h 17m on the fastest TransPennine Express services, with around 19 trains running on this popular route per day. Anyone who experiences a delay of 15 minutes or more can apply for a refund through the companys Delay Repay scheme, and the company has now introduced an option to donate this money to leading UK charity, Action for Children. However, when delays do occur, we will provide you compensation in line with our Passenger Charter and National Rail Conditions of Travel. The introduction of Automated Delay Repay (ADR) means that compensation claims will be automatically generated and passengers will be *Advance tickets are available to purchase up to 15 minutes before departure on most routes, subject to availability. Transpennine are the worst of all the franchises and that takes some doing. How to claim train delay compensation. You havent synced your Nectar card to your TransPennine Express online account yet. Transpennine Route Upgrade (TRU) Works. If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Thameslink service, you can claim Delay Repay compensation. Delay Repay Compensation If you've been delayed by 30 minutes or more, you can claim money back. You can usually claim compensation if youre delayed by 15 minutes or more when you travel with us. *Advance tickets are available to purchase up to 15 minutes before departure on most routes, subject to availability. The new TransPennine Express will connect the north and keep people moving and communities prospering across the region. Manchester Victoria to Stalybridge - Saturday 31 July to Sunday 15 August. From Saturday 31 July until Sunday 15 August 2021, the railway line will be closed between Manchester Victoria and Rochdale/Stalybridge, so that Network Rail can deliver key rail infrastructure improvements as part of Transpennine Route Upgrade. If you dont have a Nectar card, you can apply for one on the Nectar website . There are three different ways you can claim your money back for train delays and cancellations: Delay Repay a national scheme most train companies now use that pays compensation depending on the length of your delay. These levels are set by the Department for Transport: Delayed for 15 to 29 minutes Claim 25% compensation of your single ticket or 12.5% of your return ticket cost If you are delayed when you travel on a participating National Rail service*, you can claim Delay Repay. Please complete the form below within 28 days of the date of the delay. First TransPennine Express is a UK train operating company that provides train line services to the North of England and across the Pennines east to west, as part of the National Rail network. Delay Repay is a national scheme train companies use to compensate passengers for delays. TransPennine Express has announced that they will launch their Delay Repay 15 will be launched on Sunday 2 February 2020. I accept the disclaimer Submit Delay Repay Claim. The compensation scheme will go live on Monday, January 13 until Saturday, February 29, and can be claimed in addition to delay repay, which entitles all season and non-season ticket holders to receive a refund for journeys delayed for 30 minutes or more. For Transport Secretary Chris Grayling, Delay Repay 15 represents a major improvement for passengers, while others have spoken of rebuilding the trust between the paying punter and the franchises that operate the railways something that has wilted in the heat of overcrowded trains, rising fares and strike action.
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